E file is not working in QuickBooks Payroll: Get Help to Fix

In QuickBooks, the E file is not working in QuickBooks Payroll due to many causes. But to avoid this error, you have to update the latest Payroll version on-time or change the filling method.

Intuit provides a QuickBooks E-file service so that users can easily send payroll forms electronically. You can fill both state and federal tax forms and send them to the appropriate tax agency. Also, payments can be sent via this service. All you need to do is calculate the amount you need to pay to the particular agency and hit send.

Why isn’t E file is not working in QuickBooks Payroll?

Users have sometimes noticed that the option for E-file is disabled and greyed out. This can happen due to myriad reasons. One of the most common reasons is an un-updated QuickBooks Payroll. Also, users need to select E-file as the default filing method. So let’s get started by configuring the correct options so that E-file is once again enabled on your Payroll software.

Symptoms of E file is not working in QuickBooks Payroll


System Requirements to avoid E file is not working in QuickBooks Payroll

system requirements

Precautions to take before Resolutions E file is not working in QuickBooks Payroll

How to fix E file is not working in QuickBooks Payroll

Follow the below-mentioned troubleshooting steps as recommended by certified pro consultants:

  • Update QuickBooks Payroll to the latest version
  • Change the filing method to E-file in QuickBooks Payroll

We will follow two methods in order to re-enable E-file in QuickBooks Payroll. Firstly, we will update the payroll software to the latest version and then proceed to configure settings for E-filing.

1. Update QuickBooks Payroll to the latest version

Use the Steps Below to Update QuickBooks Payroll to the Latest Version:

  • Log into QuickBooks Payroll.
  • Click on Employees from the menu.
  • Click on Get Payroll Updates.
  • Select Download Entire Payroll Update.
  • Click on Update.
  • Click ok on the confirmation window.
  • Close the window for Payroll Update News.

QuickBooks Payroll has successfully been updated. You can also enable automatic updates for QB Payroll. Every Time a new update would be released, it would be installed instantly on your system. This will equip your payroll software with the latest tax tables, withholding tables, and state and federal tax forms. Now open QB and check the option for E-file. If it is still grayed out, then we need to configure the settings correctly for E-file in QuickBooks Payroll.

2. To change the filing method to E-file in QuickBooks Payroll:

Use the Steps to Change the Filing Method to E-File in QuickBooks Payroll:

  • Log into QuickBooks Payroll.
  • Click on Employees from the menu.
  • Click on form for which you want to change the setting.
  • Hit Process Payroll Forms.
  • In the new window, click on the tab reading File Forms.
  • Click on Change Filing Method, provided under Other Activities.
  • Click on particular tax form that you want to make the edit for.
  • Click on Edit.
  • Under Filing Methods, click on E-file.
  • Click on Finish.

Repeat the steps for all forms that are to be associated with E-file. Now open QuickBooks Payroll. The option for E-file would have been enabled.

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You might also be interested to read the topic on QuickBooks: Missing Name List Problem


  1. How would I set up forms for E-file on QuickBooks desktop?

    To e-file your state tax forms from QuickBooks Desktop: Firstly, choose the Employees, then click on the  Payroll Tax Forms and W-2s, and also choose Process Payroll Forms. Then, go to the state form to the company file and choose the “Create form” option. Then, open the documenting period and click on the OK button, and proceed further with the NEXT click to review all pages.

  2. How would I set up E-pay on QuickBooks desktop?

    To set up the schedule of e-payments, choose  Employees, then go to the  Payroll Center. In the Payroll Center, open the Pay Liabilities tab. Hit the click on the “Continue” and choose a scheduled tax payment. In the Payment (deposit) method alternatives, choose E-pay and click on Finish to close the program.

  3. Why am I unable to work with QuickBooks Payroll?

    The first thing you have to do to clear the cache and cookies in your web browser is to remove all stored files. These stored files can cause bugs in QuickBooks and other sites. Follow the manner by which to clear them: Clear cache and cookies to fix issues when utilizing.

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