QuickBooks Error 1311

QuickBooks error 1311 appears during the update or export process. When the error occurs, the accounting software stops functioning as intended, and sometimes even crashes. While QuickBooks is great accounting software, errors such as these can lower your productivity and even require you to install a fresh copy of the software. However, that isn’t necessary to fix error 1311 because we’ve mentioned other problems that are most likely causing this issue. It isn’t important to have a CD-ROM in order to fix this error. As a setup for both QuickBooks and Microsoft Office are available online, you can use those setups and avoid using the CD, which may have damaged setup files.

When the installation files or Microsoft Office files are damaged, you can get Quickbooks error 1311. Further, an incompatible version of Microsoft Office can also lead directly to the software crashing. That’s why we’re going to use a setup file downloaded from the internet and the repair utility available in windows to fix this error. We’ll also check the compatibility of your Microsoft office with the edition of QuickBooks installed on your desktop.

In this post, you’ll learn how to fix QuickBooks error 1331.

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About QuickBooks Error 1311

Error Name:Error 1311Developer:Intuit Inc.
Error Description:QuickBooks Error 1311: “Source file not found (name of the file). Check that file exists and that is accessible to you.Software:QuickBooks
Cause:Incompatibility between Microsoft Office and QuickBooks Desktop., Installation CD or CD-ROM drive is damaged.Applies to:Windows XP, Vista, 7, 8
Symptoms:QuickBooks Desktop won’t respond or work, Windows operating system got frezon.Possible Solution:Copy Files to hard driver and then install it, Checking Compatibility of Microsoft Office.

What are the Causes of QuickBooks Error 1311?

Some misconfigurations and errors cause QuickBooks to show the error message “QuickBooks error 1311:” The origin file could not be found (filename). Confirm that the file exists and that you can reach it”

Noted below could be the reasons behind QuickBooks Error 1311:

  • Incompatibility between Microsoft Office and QuickBooks Desktop.
  • Microsoft office installation error.
  • Corrupted, or damaged Microsoft office
  • Installation CD or CD-ROM drive is damaged.

How to Resolve Error 1311?

The root of the error could lie in the issues with the CD-ROM Drive or CD Media. A quick method to get rid of the problem is to copy the installation files from CD to the Hard drive and then try to install it from over there.

This is how you can do it:

  • We will insert the QuickBooks Desktop Installation CD in the CD-ROM Drive. In case the Installation started itself, we would quit the process.
  • Now we will right click on the Windows button and select the Explore option.
  • In this step, we will copy the files from the CD, but before that we will create a folder anywhere on our hard-drive to copy these files to that location:
  • We will create a folder on the Desktop of our computer.
  • We will name the folder appropriately, i.e. QuickBooks.
  • Now we will get to the left panel of the Windows file manager, browse QuickBooks CD-Rom >> Right-Click >> Explore.
  • Now we will select these from the new Window that opens: Quickbooks, Third-party folders and Setup.exe files.
  • We will copy these folders/files from the new Window and paste them into the new folder that we had created on the desktop. This is the last step. Copy the files and sit back, it will take a while.

Now, if the process fails, then it means that there is some problem with the CD-ROM or the CD itself. To find out the root of the problem, we will try to install QuickBooks on a different computer. If the problem persists on the second computer as well, then it means that the CD itself is corrupt.

Installing QuickBooks from the copied folder on the desktop:

To install QuickBooks from the copy folder on the desktop use below mentioned steps:

  • We will open the folder we had created and copied the files to.
  • Now we will double click on Setup and initiate the installation.
  • Following the instructions on the screen, we shall be able to complete the installation.

Following this little guide provided above, anyone can resolve QuickBooks Error 1311. However, if you are not able to complete the whole process yourself, or you need assistance from QuickBooks Officer, you can contact the QuickBooks experts team. They are a third-party agency with QuickBooks experts who have excellent knowledge in resolving QuickBooks-related issues.

You can reach our QuickBooks Expert by CALL NOW. They provide 24*7 QuickBooks teams for QuickBooks and related products across the world.

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See Also Fix QuickBooks Error 1310


  1. What are the most significant causes of QuickBooks error 1311?

    💠 Installing QuickBooks from corrupted CD
    💠 Damaged Microsoft Office
    💠 An un-supporting QuickBooks version of Microsoft office 
    💠 CD-ROM drive issue

  2. How can I check the Microsoft Office compatibility?

    Here is the list of steps:

    💠 Locate Control Panel
    💠 Discover Remove or Add programs
    💠 Do a right-click on it
    💠 Choose Microsoft Office to apply the modification
    💠 The version must be 2000 or advanced
    💠 If there is an older version, then you need to repair or modify according to the instruction provided to fix the issue

  3. How can I restrict Access to CD-ROM to fix the QuickBooks error 1311?

    💠 Locate the start option of the keyboard
    💠 Discover the settings
    💠 Click on Control Panel
    💠 Hit on Administrative tools
    💠 Choose the Local Security policy and expand the local policy folder
    💠 Her you can select the security options
    💠 Hit on any of the security buttons according to the version of the QuickBooks
    💠 Now Restrict CD-ROM access to the local users

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