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QuickBooks Error Code 6210

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QuickBooks Error Code 6210

What is Error Code 6210 in QuickBooks

QuickBooks Error 6210 is a multi-user mode error that is mostly seen when QB download is corrupt. Damaged data of company files, and unintentional deletion of QB files can also lead to such issues. There are tools named QuickBooks File Doctor or Clean Install offered by Intuit that help you to rectify the error code 6210.    

  • Error: QuickBooks Error Code 6210
  • Error Message: We’re sorry. QuickBooks encountered a problem when opening the company file
  • Review this helpful article on the QuickBooks support site to resolve the issue [Error Codes : (-6210, 0)]
QuickBooks Error 6210

QuickBooks Error Code 6210 can occur because of incorrect server information and damaged files: company file, location file or program files. These files are essential for QuickBooks to quickly and easily launch your accounting data. However, when the software cannot connect properly with the company file the software automatically crashes and shuts down. You may also get the message, “A computer that is not the server is hosting the company file” even if you’ve launched the file on the server computer.

Fixing QuickBooks Error Code 6210 may require you to work with the directory files and the database server manager and also to correctly map the company file location so that you don’t get the error based on problems with the location of the company file. Further, we may have to check for basic network and internet issues and also scan the company file using the database server manager already present on your server computer. In the end, we will also check if the company file is working properly by launching a sample company file and by verifying and rebuilding your accounting data.

In this post, you’ll learn how to fix QuickBooks Error Code 6210.

About QuickBooks Error Code 6210

Error Code:Error 6210Developer:Intuit Inc.
Error Description:We’re sorry. QuickBooks encountered a problem when opening the company file.Software:QuickBooks
Cause:Installation of QuickBooks is corrupted., Windows registry is also corrupted or damaged.Applies to:Windows XP, Vista, 7, 8
Symptoms:QuickBooks Desktop won’t respond or work, Windows operating system got frezonPossible Solution:Rename ND and TLG files, Run the QuickBooks Database Server Manager,

Causes of QuickBooks Error code 6210

Below are the various reasons you would experience in case of QuickBooks error code 6120:

  • Installation of QuickBooks is corrupted.
  • Windows registry is also corrupted or damaged.
  • Attack of malware or virus
  • Maybe some company files are corrupted.
  • Mistakenly delete the QuickBooks related file.
  • Damaged or corrupted QuickBooks related files.
  • The error occurs when you make QuickBooks related software changes.

Things you need to consider before proceeding to resolve this issue

  • The user needs to make sure that the hosting is turned ON. This can be done by pressing the F2 key and then finding the local server data. 
  • The user has to rename ND and TLG files and run the database server manager from the QuickBooks Tool Hub

Quick Resolution to Fix QuickBooks Error Code 6210

To resolve the QuickBooks error code 6210, you need to follow each & every step mentioned below carefully.

1. Step One

Close the QuickBooks application on all your machines and come to the main Computer where your QuickBooks Company Files are kept. From the Start Menu select “Services”. In the “Services” window search for the service “QBCF Monitoring Service”, double-click and open the dialog box for QBCF Monitoring Service. In the “General Tab” of this service and look for “Startup Type” and ensure it is set to “Automatic”

2. Step Two

Go to the given path on your Main ComputerStart >> Control Panel >> User Accounts >> Add or Remove User Accounts >> QBDataService User23 .

(Note: If you have 2013version of QB it will read 23 at the end, if you have version 2014 it will read 24 and if you have 2015 it will read 25)

Double click on QBDataService User32. Click on Change Account type. From the given options select “Administrator” and click on “Change Account Type”

3. Step Three

This step too is to be performed on the Main Computer. Go to My ComputerSelect C: (drive)

Create a new folder named “QB” in the C drive. Right-click on this folder and select properties. In the properties, window selects the “Sharing” tab and select “Share” and change the “Read/Write” permissions for the Administrator. Add “Users”, “SYSTEM”, QBDataServiceUser23″ and “Everyone” and give them “Read/Write” permissions. And then click on Share.

Next, go to the “Security Tab” and verify that the users created by you have full access, and then close the window

4. Step Four

Now in this step, you will be copying the Company Files in the QB folder created in the previous step. Follow the given path C: drive UserPublicPublic DocumentsIntuitQuickbooksCompany Files. In this Company Files folder, you can see your QuickBooks Company File which is the default location for your Company Files. Right-Click on your Company File and “Copy” it. And “Paste” it into the QB folder created in the C: Drive

5. Step Five

Go to Services from the Control Panel, and look for Service “QuickBooksDB23″(As mentioned earlier the ending number depends on the version of QuickBooks you have installed). Double click on this service and verify that the “Startup Type” is set to “Automatic” and the “Service Status” is “Started”. Click Apply and Ok and close the window

6. Step Six

Next, you need to add Firewall Exceptions. In the Start Menu type Firewall and go to Windows Firewall and select “Advanced Settings”. Go to “Inbound Rules”, Go to “New Rules”Port(radio button). Here you need to Add a Port depending on your version. And Click on the “Next” button. From the option given select “Allow the Connection”, Check the options “Domain” Private” Public” and click on the Next button. Now give a name to the Port Created and click on Finish Button. Similarly, you can add the Outbound Rules.

Note: This step of adding the Firewall Ports can be done on all the computers and not just the Main Computer.

Advanced Steps to Fix The Quickbooks Error Code 6210

We have provided various procedures below to resolve QuickBooks error code 6120:

💠 Run The Quickbooks File Doctor
💠 Rename ND and TLG files
💠 Run the QuickBooks Database Server Manager
💠 Disable antivirus malware software
💠 Download and Run the QuickBooks Clean Install Tool
💠 Open the company file locally
💠 Close all QuickBooks processes

Below, we will discuss the solution steps to fix QuickBooks Error code 6210:

Total Time: 35 minutes

Step 1: Run The Quickbooks File Doctor

Run The Quickbooks File Doctor

Run the QuickBooks File Doctor. This is one of the best ways to resolve this error

💠 In the first step, go to the QuickBooks tool hub 
💠 Then, you have to choose the Company File issues 
💠 Click on the Run QuickBooks File Doctor 
💠 Then, you have to choose that specific company file from the drop-menu options 
💠 Now, you have to check the file and click on the Continue button 
💠 It will automatically find and correct all error issues 

Step 2: Rename ND and TLG files

Rename ND and TLG files

To fix this error, the user has to rename ND and TLG files. Before implementing the troubleshooting steps, the user has to make sure that your system works on single-user mode:

💠 Firstly, open the folder in which you save the Quickbooks Installation Directory 
💠 Then, open the file 
💠 Now, you have to look for other Network Data and Transaction log files 
💠 Hit the right-click on it and then select the Rename option 
💠 Now, you have to add OLD  at the last of the extension filename
💠 Perform the same steps for the TLG file in the same way 
💠 After this, the user has to create a new folder and then transfer the QuickBooks files to the new folder.
💠 Once you have been done then start your QuickBooks to open the company file that is saved in the new folder.

Step 3: Run the QuickBooks Database Server Manager

Run the QuickBooks Database Server Manager

Another way is to fix the error is to run the QuickBooks Database Server Manager with the following steps

💠 The first step is to locate the network issues in the tool hub 
💠 Then, you have to select the QuickBooks database server manager. Then the user needs to install the QuickBooks on the server in any case if pre-installed. 
💠 The step is to choose the Start scan option inside the QuickBooks database server manager. In another case, if the company file is spotted. In another, the user is unable to find the company file that browses the location of the company file. Hit the click on the Start scan option.
💠 After this, the user is required to view the QuickBooks software and then move forward to sign in to the company file again
💠 In another case, it creates the network data files on the server to enable the company files to access them from the varied workstations 
💠 Firstly, you have to rename the ND and TLG files by hitting the right-click on the company file
💠 Press the Windows + R key together 
💠 Then, you have to insert a service. MSC the Run-box
💠 Press the Enter key and then view for the QuickBooks Database Server manager service
💠 Hit the right-click on the Restart service 
💠 Once you have been done, check and verify the service starts running accurately if the QuickBooks issue is resolved or not.

Step 4: Disable antivirus malware software

Disable antivirus malware software

Sometimes an issue appears by any third-party software then disables antivirus malware software.

Now and again it has been seen that the third-party security application causes some surprising errors in QuickBooks Desktop and hence keeps it from working appropriately. Truth be told, they may present danger to the organization’s documents and you probably won’t have the option to get your monetary information when the error happens. 

Step 5: Download and Run the QuickBooks Clean Install Tool

Download and Run the QuickBooks Clean Install Tool

💠 Before resolving any issue, the user has to create a backup rest file to prevent any loss
💠 Firstly, you have to download the QuickBooks Clean Install Tool
💠 Hit the double-click on the downloaded file
💠 Agree with the license agreement 
💠 Then, choose the QuickBooks version and hit the OK button 
💠 Now, you are all set to reinstall the QuickBooks and you are all resolved with this issue.

Step 6: Open the company file locally

Open the company file locally

You can easily fix this error just by opening the company file locally 

💠 First of all, open the folder having the company file 
💠 Then, you have to choose the file with the extension of the QBW company file
💠 Hit the right-click on the file and then select the Copy option
💠 After this, you have to locate the Desktop and then hit the double-click on it
💠 From the drop-menu options, you have to choose the Paste option
💠 Press the Control key and then open the QuickBooks which will straightforwardly to the No Company Open Window
💠 After following all the above steps, the user needs to end the process. Users also have the choice to restore an existing company file.

Step 7: Close all QuickBooks processes

Close all QuickBooks processes

If all the above solutions are unable to resolve the error, then you have to close all QuickBooks processes

💠 Initially, you have to log in as an Administrator on the server system 
💠 Press the Ctrl + Shift + Esc key simultaneously to view the Task Manager 
Hit the next click on the Users tab 
💠 Move forward with displayed guidelines until the processing is not completed 
💠 Then, the last step is to check and ensure the company file in the multi-user mode


  1. What does QuickBooks Error Code 6210 mean?

    QuickBooks Error 6210 usually appears when your system is not working properly. Before trying to open the company file, ensure your system settings. This also happens when you work in multi-user mode.

  2. What is the quickest way to resolve the QuickBooks Error code 6210?

    The quickest way to resolve this error is to disable the antivirus software because any third-party software or anti-virus software does hinder the correct functioning of QuickBooks. Due to which unexpected errors will appear on your screen including this error code also.  To avoid these types of errors, delete all unnecessary files.

  3. What are the causes of QuickBooks Error 6210?

    There are many reasons behind this error. Before trying to find a suitable solution, know all causes behind it such as corrupted QuickBooks Downloaded file, damaged window registry, corrupted QuickBooks installation, Malware/virus infection, damaged window system files, or any other corrupted QuickBooks related program files. A program that has mistakenly been deleted is also the major reason behind this error.

Disclaimer : We are a third party agency working on providing authentic support and full fledged services for for accounting software QuickBooks 2018 version. It is one of… Read more