Skip to content

QuickBooks Error 12029

Hey you! Yes, you!

All you have to do is type in your email address and you’ll hear from us. We respect your privacy and won’t do any funny business with your data.

Subscribe to our newsletter!

* By submitting your data, you agree to receive our weekly content newsletter called “What's Up Tech World?”. If you don’t like it anymore, you can unsubscribe any time.

QuickBooks Error 12029 - message causes & solutions

What is Error Code 12029 in QuickBooks?

QuickBooks Error 12029 is a 12000 series error code also known as a network time-out error. It indicates “backend servers failed to revert to QB within the allotted time duration”. The actual reasons behind the error are firewall and internet security preventing QuickBooks from accessing the server. Verify the Security Settings and authenticate the Internet Connectivity to fix the error.

Error: QuickBooks Error Code 12029

Error message: [Error 12029]. QuickBooks is failed to receive the IP address or servers

Quickbooks-error-12029-QuickBooks-is-failed-to-receive-the-IP-address-or-servers

QuickBooks error 12029 happens when you update the software. During the update process, you’re more likely to encounter the error as a result of problems with the browser and the security settings. Further, third party applications such as antivirus and firewall can also block the connection and cause this update error in your accounting software. 

Incorrect internet explorer settings often lead to the QuickBooks error 12029, but most importantly, it’s the firewall in windows that blocks the connection. The firewall automatically stops malicious connections that can harm your system. Even though the connection in this case is safe, it is blocked because of unknown reasons. So creating new rules for the firewall can help you to get through this error.

In this post, you’ll learn how to fix QuickBooks error 12029.

About QuickBooks Error Code 12029

Error Code:Error Code 12029Developer:Intuit Inc.
Error Description:[Error 12029]. QuickBooks is failed to receive the IP address or servers.Software:QuickBooks
Cause:Internet Connectivity issues with QuickBooks., SSL settings are incorrect.Applies to:Windows XP, Vista, 7, 8
Symptoms:Windows operating system got frezon, QuickBook Desktop won’t respond or work.Possible Solution:Check the Internet connection., Installing or Updating QuickBooks Security certificate

Causes Behind The QuickBooks Error 12029

This error occurs when QuickBooks, or one of its payroll services, is updated.

Few internal Reasons:

  • Internet Connectivity issues with QuickBooks.
  • Timeout for QuickBooks updates.
  • QuickBooks has connection troubles.
  • QuickBooks is unable to connect to the server.

Few External Reasons:

  • QuickBooks is unable to connect to the server due to Internet Security or a firewall.
  • During the QuickBooks Payroll Download request, the network timed out.
  • SSL settings are incorrect.
  • Internet packets were dropped by unsupported browsers.

Ways of Fixing Quickbooks Error 12029

Quickbooks-error-12029-QuickBooks-is-failed-to-receive-the-IP-address-or-servers

There are some certain fixes to resolve QuickBooks error code 12029, follow the given below are a few solutions to this error:

Total Time: 24 minutes

Step 1: Check Internet Connection

Check Internet Connection

To do this, follow the given steps:

💠 Select ‘Help’ and then ‘Internet Connection Setup’.
💠 Then, select ‘Use my computer’s internet connection settings to establish a connection when this application accesses the internet.
💠 Next, select ‘Next’, followed by ‘Done’.
💠 Now, try to update QuickBooks again.
💠 For QuickBooks 2008 and later, select ‘Help’, ‘Update QuickBooks’ and then select the ‘Update Now’ tab.
💠 For QuickBooks 2006 and earlier, select ‘File’, ‘Update QuickBooks’ and then select the ‘Update Now’ tab.

Select the Update Now tab. Then, choose the ‘Reset Update’ checkbox and select the ‘Get updates’ button. If QuickBooks still can’t be updated.

Do the following:

💠 Check the Internet connection.
💠 Configure the security software and firewall settings by checking the configuration applications for security software and firewall.
💠 If the previous steps didn’t work, start Windows in ‘Safe Mode and try the download again.

Step 2: Restore Advanced Settings

Restore Advanced Settings

The steps involved in this process are as follows:

💠 First, close QuickBooks. Now, users must open Internet Explorer and select ‘Tools’.  Now, select ‘Internet Options’ and then the ‘Security’ tab. Now, select the globe icon at the top and ensure that the security settings for this zone is ‘Medium-High’.
💠 Now, select the ‘Content’ tab and check that the content advisor button is in ‘Enable’ mode. Now, users must click this button and if the button says ‘Disable’, users must type in a password and disable the content advisor.
💠 Next, users must choose the ‘Connections’ tab. First, users must choose ‘Never Dial a Connection. If the dial-up node (DUN) isn’t visible, users must check if the correct ISP is selected. If the DUN is visible, users must select OK.
💠 Next, users must select the ‘LAN Settings’ button located at the bottom of the tab and ensure that the ‘Automatically Detect Settings’ checkbox is selected. Next, the ‘Use a Proxy Server’ box should be unchecked.Note down the complete address and port if the ‘Use a Proxy Server’ box is checked. If the port is not 80, ‘Use a Proxy Server’ shouldn’t be unchecked.
💠 Next, select Ok in the ‘LAN Settings’ screen.
💠 Now, users must select the ‘Advanced’ tab. First, they must select the ‘Restore Advanced Settings’ button. Next, under ‘Settings’, users must check ‘Use 💠 TLS 1.0’, ‘Use TLS 1.1’ and ‘Use TLS 1.2’ options and check if the ‘Use TLS 1.0’ option is selected. Users must also ensure that the other two options aren’t selected.
💠 When this is done, users must OK to close the ‘Internet Options’ window and then exit Internet Explorer and restart the computer.
💠 Now, users must open QuickBooks and try updating it again.

Step 4: Installing or Updating QuickBooks Security certificate

Installing or Updating QuickBooks Security certificate

To do this consider the points listed below:

💠 To start with right-clicking on the QuickBooks icon and then select the Properties icon 
💠 Next, go to the shortcut tab then click on the open file location and hit “Ok”
💠 Now, make a right-click on the QuickBooks.exe file and then select the Properties tab 
💠 From the list, select the QuickBooks option and then click “Details” which appears under the “Digital Signatures” tab 
💠 Once done then click on the option “View Certificate” 
💠 After that, move to the General tab and select the “Install Certificate” option 
💠 Make sure that you set the current user as the store location within the “Certificate Import Wizard” window followed by the clicking on the Next tab 
💠 Hit the Next button once again and then click on the Finish button respectively 
💠 To finish this procedure, click Ok and then you’re good to move further.

Step 5: Authenticate Internet Connectivity

Authenticate Internet Connectivity

Below we have listed some steps to authenticate internet connectivity:

💠 First, open the Internet Explorer and access any safe website such as www.google.com
💠 Once you’re able to access without any difficulty and then you’re suggested to perform the below steps:
💠 Verify the Internet Connection for any mis-configurations 
💠 After that, confirm that the date and time of the system should be correct 
💠 Next, open the Internet Explorer and then at the top screen, click Tools 
💠 Once done then select the Internet options 
💠 Now, go to the Advanced tab and then click on the “Reset/Restore defaults”  
💠 Hit “Apply” followed by the Ok button 
💠 In the end, run the update for QuickBooks Desktop and payroll then check the status of QuickBooks Error Code 12029.

Step 6: Open the Windows in a safe mode and then attempt to update

Open the Windows in a safe mode and then attempt to update

It’s worth noting that starting Windows in safe mode can assist QuickBooks users in resolving error 12029.

The following are the steps involved in this procedure:

💠 Initially, press the Windows + I keys together from your console 
💠 Go to the Update and Security and then hit the same 
💠 Click the “Recovery” tab and then go to the “Advanced Startup” tab 
💠 Carry out on-screen instructions and choose an option to restart your system 
💠 You will observe that an option called open the system in safe mode with networking while restarting your PC.
💠 To complete the process, verify whether the error is resolved or not.

Step 7: Re-configure QuickBooks Payroll and then restart your updates

Re-configure QuickBooks Payroll and then restart your updates

If none of the above ways worked out, you can modify QuickBooks payroll and restart the updates.

The following are the steps involved:

💠 Wait around 10 seconds after unplugging the wireless router or internet switch
💠 Turn on the wireless router or internet switch after that, and check the internet latency presently
💠 After that, open QuickBooks, and then the company file
💠 Then press the Ctrl + K buttons on your keyboard
💠 After that, select the option to edit
💠 The open payroll setup should then be unchecked.
💠 You simply wait till the process completes and then payroll updates continue further. 

Step 8: Configure SSL Settings for Internet Explorer in QuickBooks 

Configure SSL Settings for Internet Explorer in QuickBooks

If you’re having trouble updating payroll, open QuickBooks and go to the help menu, then click the internet connection options. Then, make sure QuickBooks is using the system’s internet connection. Also, select next, followed by advanced connection settings.

You must first check the internet properties, then select the advanced tab:

💠 In the beginning, verify use SSL 2.0 and use SSL 3.0 
💠 Next, select the Connect tab followed by the Ok button 
💠 Close QuickBooks Software and then restart your software 
💠 In the end, go to the Help menu and then the “Update Now” tab 

Configure the SSL settings Internet Explorer outside the QuickBooks 

💠 Open the Microsoft Internet Explorer Browser 
💠 Go to the Tools and then select the Internet options 
💠 After that, go to the Advanced tab
💠 Select the checkboxes named SSL 2.0 and SSL 3.0 that are found within the Security
💠 At last, click Apply >>> Ok to close the currently open window. 

Step 9: Clean Install of QuickBooks

Clean Install of QuickBooks

Steps to Clean Install of QuickBooks:

💠 Reset QuickBooks updates and then try to download and install the QuickBooks Update
💠 After that, restart your system and confirm that the company file is open in single-user mode
💠 Once done then reset the Internet Explorer 
💠 In a selective startup mode, perform a clean install of QuickBooks

The Steps involved in the QB Clean Install process:

💠 First, you have to download the QuickBooks Tools Hub from Intuit official website 
💠 Go to the file location where you saved the download file and then install the program by performing the instructions appears on your screen 
💠 To complete the installation process, click “I Accept” and then from the desktop, open the QB Tools Hub 
💠 After selecting the installation issue, you have to click “Clean Install Tool”
💠 Choose the version of QB which was installed previously and click Continue 
💠 After some time, a message appear stating that “Please Install your copy of 💠 QuickBooks to the default location” and then click “Ok” 

In case, you’re unable to access QB during the renaming of the folders, follow the below steps:

💠 Start the Windows Taskbar and then go to the Task Manager 
💠 Go to the Processes tab and then click “Image name” column header 
💠 Select exe, QBDBMgern.exe, qbw32.exe, QBCFmonitorservice.exe, and then click on END
💠 Finally, click on Yes when you will see any warning message on your screen. 

Conclusion

As an update error, QuickBooks error 12029 prevents you from getting the latest updates for your accounting software. But it also prevents you from working with the latest data and tax tables. So you need to create firewall rules and work on the other configurations so that the error can be resolved and you can get back to work.

FAQ

  1. How to update the QuickBooks to resolve the QB error 12029?

    To update the QuickBooks, open the help menu and then hit the click on the “Update QuickBooks” option. From the available preferences, click on the “Update Now” option. The next thing you have to do to choose the updates that you want to download and then click on the “Get Updates” tab. Then, hit the Close button and restart the QuickBooks and a new window will appear on your screen to tell you to install the latest update now or later. Once you install it, it will locate and fix the issue.

  2. Why does QuickBooks error code 12029 repeatedly pops-up on my screen?

    QuickBooks error code is a network time-out error that defines that your software is unable to get up an IP address and then serves a link via a weak connection. The other strong reason is when trying to update the QuickBooks or payroll this error might appear due to a corrupted or damaged installation file.

  3. Is any shortcut available to fix the QuickBooks error 12029?

    No, there is no shortcut way to fix this error. But here you can find multiple solutions to resolve this error. You can update internet explorer settings or make sure about the correct internet connectivity. Then, you have to configure the SSL settings to get rid of this error or you can start your system in administrator mode. This is the best way to fix this error.



Disclaimer : We are a third party agency working on providing authentic support and full fledged services for for accounting software QuickBooks 2018 version. It is one of… Read more